Shipping policy
1. GENERAL INFORMATION
At Time Reveres Cream, we strive to process and deliver your orders accurately and on time.
We offer free insured and tracked standard shipping on eligible orders. Shipping availability, costs, taxes, and delivery estimates will be displayed at checkout.
2. ORDER PROCESSING
Handling time: 1 business day, Monday through Friday.
Orders placed before 5:00 PM Eastern Time may be processed the same business day. Orders placed after this time may be processed on the next business day.
We process orders Monday through Friday. Orders are not normally processed or dispatched on weekends or United States public holidays.
The total delivery time includes both order-processing time and carrier transit time.
3. DELIVERY ESTIMATES
United States:
Shipping method: Insured Standard Shipping
Estimated transit time: 5–10 business days
Cost: Free
International:
Shipping method: Insured Standard Shipping
Estimated transit time: 7–15 business days
Cost: Free
Delivery estimates are not guaranteed unless a guaranteed delivery service is expressly stated at checkout.
Carrier delays, customs processing, weather, high-volume periods, holidays, incorrect addresses, and other circumstances outside our reasonable control may extend delivery times.
If we cannot ship within the promised timeframe, we will notify you and provide the cancellation or delay options required by applicable law.
4. SHIPPING ORIGIN
To support product availability, orders may be fulfilled from warehouses located in the United States or China.
The shipping origin may depend on product availability, warehouse stock, delivery address, and the fulfillment provider selected for your order.
Where a third-party fulfillment provider is used, the product may be shipped from a different location than the business address listed below.
5. CUSTOMS, DUTIES, AND IMPORT FEES
Where Delivered Duty Paid shipping is available, applicable customs duties and import charges are included or prepaid as indicated at checkout.
Where duties or taxes are not prepaid, the customer may be responsible for import duties, customs charges, brokerage fees, or taxes imposed by the destination country.
Any applicable charges should be reviewed before completing your purchase. Time Reveres Cream is not responsible for delays caused by customs or for charges imposed by a government authority or carrier when those charges were disclosed or are legally payable by the customer.
If a carrier attempts to charge an amount that was shown as prepaid at checkout, please contact us immediately at:
info@timereveres-cream.com
6. ORDER TRACKING
Once your order has been dispatched, we will send tracking information to the email address provided at checkout.
Please allow 24–48 hours for tracking information to appear or update in the carrier’s system.
You can track your shipment using the tracking link provided in your dispatch email.
Tracking information may not update while a package is moving between facilities, undergoing customs processing, or awaiting its next carrier scan.
7. LOST, DAMAGED, OR MISSING PACKAGES
Damaged packages
If your order arrives damaged, please contact us at:
info@timereveres-cream.com
Please include your order number and photographs of the packaging and damaged product. We recommend contacting us as soon as reasonably possible after delivery.
Do not dispose of the damaged product or packaging until we confirm whether it needs to be inspected or returned.
Delivered but missing
If tracking states that your package was delivered but you cannot locate it, please:
• Check around your property.
• Check with household members, neighbors, or building management.
• Check whether the carrier left the package in a safe location.
• Contact the carrier using the tracking information.
If the package remains missing after 3 business days, contact us so we can investigate with the carrier.
A delivery scan is evidence that the carrier recorded delivery, but it does not automatically prevent us from reviewing a missing-package report.
Lost or undelivered orders
If your package is lost, returned to sender, or does not arrive within the stated delivery timeframe, contact:
info@timereveres-cream.com
We will investigate and provide an appropriate solution, including replacement, refund, or other remedy where required by applicable law.
8. ADDRESS CHANGES
Please carefully review your shipping address before completing your order.
If you need to correct an address, email us as soon as possible. We will try to update the address if the order has not yet been dispatched.
Once an order has been handed to the carrier, we cannot guarantee that the address can be changed. Additional shipping charges may apply if a carrier permits an address correction or reshipment.
We will not automatically keep the full order amount when a package is returned because of an address error. We will explain the available refund or reshipping options before taking action.
9. ORDER CHANGES AND CANCELLATIONS
You may request an order cancellation or modification before the order is dispatched.
Please contact us as soon as possible, preferably within 12 hours of placing the order.
Once an order has been dispatched or handed to the carrier, it may no longer be possible to cancel or modify the shipment. In that situation, you may wait for delivery and request a return under our Return, Refund & Exchange Policy:
https://timereveres-cream.com/policies/refund-policy
A cancellation request is not complete until we confirm it by email.
10. DELIVERY ATTEMPTS AND RETURNED PACKAGES
If a package cannot be delivered because of an incorrect address, refusal, failure to collect, or repeated unsuccessful delivery attempts, the carrier may return it to the sender.
If the package is returned, we will contact you about the available options. Reshipping may require payment of an additional shipping charge if the original delivery failure resulted from information or action attributable to the customer and the charge was disclosed before reshipping.
Any refund will be handled under our Return, Refund & Exchange Policy and applicable law.
11. CONTACT INFORMATION
If you have questions about your order, tracking information, delivery status, customs, or shipping assistance, please contact us:
Time Reveres Cream
901 N STATE ST STE N
JACKSON, MS 39202
United States
Email: info@timereveres-cream.com
Website: https://timereveres-cream.com
Please include your order number and the email address used at checkout when contacting us about an order.