Terms of service
RETURN, REFUND & EXCHANGE POLICY
Last updated: October 5, 2026
1. 90-DAY MONEY-BACK GUARANTEE
We want you to be satisfied with your Time Reveres purchase. Your first qualifying order placed directly with Time Reveres Cream is covered by our 90-Day Money-Back Guarantee.
You may request a return or exchange within 90 calendar days after the order’s recorded delivery date if you are not satisfied with the product.
The guarantee:
• Applies once per customer to the customer’s first completed Time Reveres order.
• Covers qualifying products included in that first order, including products that have been reasonably tried.
• Does not apply separately to subsequent orders or subscription renewal orders.
• Is subject to the eligibility requirements below.
• Does not limit any rights available under applicable law.
Subscription renewal orders are governed by Section 2.
2. SUBSCRIPTIONS AND RENEWALS
Automatic renewal
If you purchase a subscription, you authorize Time Reveres Cream to charge your selected payment method automatically at the price and frequency disclosed during checkout. Applicable taxes and disclosed shipping charges may also apply.
Your renewal date, renewal frequency, price, and cancellation options will be displayed during checkout and, where available, in your account portal.
We may send a renewal reminder to the email address associated with your account before each scheduled renewal. The reminder may include the anticipated renewal date and cancellation instructions.
Cancelling a subscription
You may cancel your subscription:
• Through your online account portal; or
• By emailing info@timereveres-cream.com.
To prevent your next renewal order, your cancellation request should be received at least 24 hours before the renewal date and time displayed in your account or renewal reminder.
We will send confirmation after your cancellation has been processed. Cancelling stops future renewal charges but does not automatically cancel an order that has already passed the disclosed cancellation deadline.
If a cancellation request is received after the deadline, the current renewal order may already be in processing and may not be eligible for cancellation or a change-of-mind refund.
However, Time Reveres Cream will provide an appropriate refund, replacement, or other remedy when:
• The subscription was cancelled before the disclosed deadline.
• The renewal charge was unauthorized or made in error.
• The order was charged earlier than the disclosed renewal date.
• The product was damaged, defective, incorrect, lost, or not delivered.
• A remedy is required by applicable law.
The 90-Day Money-Back Guarantee applies only to the first qualifying order and does not extend to later subscription renewal orders.
If Time Reveres does not offer subscriptions, all orders are one-time purchases and no recurring charge will be made.
3. RETURN ELIGIBILITY
To qualify for the 90-Day Money-Back Guarantee:
• You must contact us within 90 calendar days after the recorded delivery date.
• The purchase must be your first qualifying order placed directly with Time Reveres Cream.
• You must provide a valid order number or other proof of purchase.
• The product must be new, unopened, or reasonably used for the purpose of trying it.
“Reasonably used” means that only an amount reasonably necessary to evaluate the product has been used.
Products that are empty, substantially consumed beyond a reasonable trial, altered, intentionally damaged, or returned through abuse of this policy may be ineligible.
A return will not be denied solely because a product was opened or reasonably tried.
If Time Reveres provides a prepaid return label, the return must be given to the designated carrier within 14 calendar days after the label is issued, unless we agree to an extension.
4. RETURN SHIPPING
For eligible returns under this policy, return shipping is:
[CHOOSE ONE BEFORE PUBLISHING:
Time Reveres Cream pays the return shipping cost and provides a prepaid return label where available.
OR
The customer is responsible for the reasonable cost of return shipping.]
We do not charge restocking fees.
For damaged, defective, incorrect, lost, or undelivered orders, we will provide an appropriate remedy without charging necessary return or replacement shipping costs, as required by applicable law.
Please contact us before sending a return using your own shipping method. Unauthorized shipping expenses may not be reimbursed.
The return address may differ from the business address listed below.
5. HOW TO REQUEST A RETURN OR EXCHANGE
To request a return or exchange:
1. Email info@timereveres-cream.com within the applicable return period.
2. Include your order number, the product you wish to return, and whether you are requesting a refund or exchange.
3. We will provide return instructions and, where applicable, a prepaid shipping label.
4. Pack the product securely and attach the supplied shipping label.
5. Send the package using the carrier identified in the return instructions.
A reason for the return may help us improve our products, but a reason is not required for an otherwise eligible first-order return.
Returns sent without authorization may be delayed because we may be unable to identify the order or customer.
6. REFUNDS
After an eligible return is delivered to our return facility, Time Reveres Cream will inspect and process it within five business days.
We will email you when the return has been processed or if additional information is reasonably needed.
For an eligible return under the 90-Day Money-Back Guarantee, the refund will include:
• The purchase price of the returned product.
• Applicable sales tax attributable to the returned product.
• Original standard shipping charges, if applicable.
Additional charges for expedited or premium shipping are not refundable unless the order was damaged, defective, incorrect, late due to our error, or reimbursement is required by law.
Approved refunds will be issued to the original payment method. If that payment method is no longer available, contact us so that a legally permissible alternative can be arranged.
Banks and payment providers may require additional time to post a refund. After Time Reveres issues the refund, please allow approximately five business days for it to appear, although processing times vary by provider and country.
A refund may be declined only when the return falls outside this policy, such as when:
• The request is made after the return period.
• The return cannot be connected to a valid purchase.
• The product has been excessively used or intentionally damaged.
• The claim involves abuse or fraud.
If a refund is denied, we will explain the reason.
7. EXCHANGES
Eligible products from a customer’s first qualifying order may be exchanged for another available Time Reveres product, subject to stock availability.
To request an exchange:
• Email info@timereveres-cream.com.
• Return the original product using the instructions provided.
• Follow the exchange instructions sent by our support team.
If the replacement product has a higher price, you will be asked to approve and pay the difference before shipment.
If the replacement product has a lower price, we will refund the difference to the original payment method.
If the requested replacement is unavailable, you may select another available product or receive a refund for an otherwise eligible return.
Subscription renewal orders are not eligible for voluntary exchanges. However, damaged, defective, or incorrect renewal products remain eligible for an appropriate replacement or refund where required by law.
8. DAMAGED, DEFECTIVE, INCORRECT, LOST, OR UNDELIVERED ORDERS
If your order arrives damaged, defective, or incorrect, or does not arrive, contact us at:
info@timereveres-cream.com
Please include your order number and a description of the issue.
Photos or other information may be requested when reasonably necessary to verify the problem. This does not affect rights that cannot legally be limited.
Time Reveres Cream will provide an appropriate replacement, refund, or other remedy without charging necessary return, replacement, or standard shipping costs where required by applicable law.
Do not dispose of a damaged or incorrect product until we confirm whether it needs to be returned.
For undelivered orders, we may investigate the shipment with the carrier and request additional delivery information.
9. STATUTORY CONSUMER RIGHTS
This policy is in addition to and does not replace any mandatory consumer rights or remedies available under applicable law.
If you are located in a jurisdiction that provides additional cancellation, withdrawal, refund, warranty, or replacement rights, those rights continue to apply.
Nothing in this policy limits rights relating to products that are defective, damaged, misdescribed, unsafe, or not delivered as required by law.
10. POLICY ABUSE
Time Reveres Cream may reject fraudulent claims or documented abuse of this policy, including repeated attempts to obtain the first-order guarantee through multiple identities, accounts, or false order information.
Any decision will be based on reasonably available evidence and will not limit rights provided by applicable law.
11. CONTACT INFORMATION
Time Reveres Cream
901 N STATE ST STE N
JACKSON, MS 39202
United States
Email: info@timereveres-cream.com
Website: https://timereveres-cream.com
For return, refund, exchange, or order-support questions, contact us by email with your order number and the email address used at checkout.